At ZYC Energy Company Limited] (referred to as “ZYC”), accessible through our mobile applications (referred to as the 'App' or 'Service'), we are committed to protecting the privacy of our users. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your data.
This Privacy Policy applies exclusively to:
1. Data collected via our mobile application.
2. Data generated through the use of the App when connected to external hardware systems via wired or wireless connections.
3. All processing activities involving personal data in compliance with applicable laws.
If you have any questions or require more information about this Privacy Policy, you may contact us at Service@zyc.energy.
By using our App, you consent to the processing of your personal data under this Privacy Policy.
Effective Date: 01/01/2024
ZYC is the data controller responsible for processing your personal data as described in this Privacy Policy.
1. Data Collection
(1) Data Collected Automatically:
a. App usage data: Interactions with the App and connected hardware systems.
b. Device data: IP address, operating system, and unique device identifiers.
c. Geolocation: Location-based data (collected only with your explicit consent).
(2) Data Collected Through Hardware Connections:
a. Operational data: Status, diagnostics, and other information from connected hardware systems.
b. Performance metrics: Data used to monitor and improve hardware-App integration.
2. Legal Basis for Processing
We process your personal data based on the following legal grounds:
(1) Performance of Contract: For account management, App operation, and support.
(2) Legitimate Interests: To analyze trends, improve functionality, and prevent fraud.
(3) Compliance with Legal Obligations: As required by applicable laws and regulations.
(4) Consent: For non-essential data collection (e.g., marketing) or sensitive data, where applicable.
3. How We Use Your Data
Your data is used for:
(1) Delivering and improving the Service, including App and hardware functionalities.
(2) Personalizing user experience.
(3) Communicating with you about updates, support, or promotional offers.
(4) Enhancing security and detecting fraudulent activities.
(5) Developing new features and products.
1. Sharing Your Data
We may share your data with:
(1) Service Providers: For payment processing, analytics, or marketing, under strict data protection agreements.
(2) Legal Authorities: To comply with legal obligations or enforce rights.
(3) Third-Party Partners: For optional services, such as personalized marketing (only with your explicit consent).
2. Cross-Border Transfers
Your data may be processed outside your country of residence, including in jurisdictions where data protection laws may differ from those in your location.
Regardless of the jurisdiction, we implement robust safeguards to protect your data, such as legally binding agreements, secure transmission protocols, and adherence to internationally recognized privacy standards. These measures ensure that your data remains secure and is processed in compliance with applicable legal requirements.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.
Specifically:
1. Account Information: Retained for the duration of your account’s active status and deleted within one month of your account termination request, unless otherwise required by law.
2. Operational Data: Data from connected hardware systems is anonymized or deleted once its purpose is fulfilled.
3. Log and Analytics Data: Retained for a maximum of two years for performance optimization and security purposes.
4. Legal and Compliance Data: Retained according to statutory requirements (e.g., six years for commercial law purposes and ten years for tax law compliance).
Under applicable privacy laws, you have the following rights:
1. Right to Access: Request copies of your personal data.
2. Right to Rectification: Correct inaccurate or incomplete data.
3. Right to Erasure ('Right to Be Forgotten'): Request deletion of your data under certain conditions.
4. Right to Restrict Processing: Request limitations on how your data is processed.
5. Right to Object: Object to the processing of your data for specific purposes, such as direct marketing.
6. Right to Data Portability: Request transfer of your data to another organization or directly to you.
7. Right to Withdraw Consent: Withdraw your consent at any time for data processing activities requiring consent.
8. Right to File a Complaint: Lodge a complaint with your local data protection authority if you believe your rights have been violated.
To exercise your rights, contact us at Service@zyc.energy. We will respond to your request within one month.
We are committed to safeguarding your personal data and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
1. Data Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
2. Access Controls: Personal data access is restricted to authorized personnel only, based on job responsibilities.
3. Anonymization: Where possible, data is anonymized to reduce risks associated with unauthorized access.
4. System Monitoring: We conduct regular system audits and monitor for potential vulnerabilities.
5. Incident Response: A defined protocol is in place to promptly respond to data breaches. If a breach occurs, we will notify affected users and relevant authorities in compliance with applicable laws.
Since the Service operates exclusively via the mobile App, the following tracking mechanisms are employed:
1. Cookies and Mobile Tracking Technologies
(1) Mobile Analytics SDKs:
a. Used to monitor App performance and user interactions.
b. Examples of data collected: session durations, feature usage, and crash logs.
(2) Device Identifiers: Unique identifiers (such as IMEI or advertising IDs) may be collected to provide functionality and measure App performance.
(3) Push Notifications: Notifications are sent to keep you informed about updates or alerts. This feature is enabled only with your explicit consent and can be disabled through your device’s notification settings.
2. Managing Tracking Preferences
You may disable tracking features or manage preferences via the App’s settings.
Alternatively, adjust your device’s privacy settings to limit tracking.
Our App is intended for users aged 18 and older. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has provided personal data, we will delete it promptly.
If you believe we have inadvertently collected data from a minor, please contact us at Service@zyc.energy so that we can take appropriate action.
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or the services we provide. Updates will be communicated as follows:
1. In-App Notifications: You will be notified directly within the App.
2. Email Notices: If applicable, we may also send notices to your registered email address.
The latest version of this Privacy Policy will always be available within the App under the 'Settings' or 'Privacy Policy' section.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: Service@zyc.energy
- Mailing Address: No.10, GuangKe 1st Road, Pingshan, Shenzhen, P.R. China
- Website: https://www.zyc.energy/contact.html